(2020)Top 20 Interview Questions in Call Centre Jobs for Fresher in Delhi NCR

@UnZip SeCret Call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by phone Types of call centers Beyond inbound (Handle queries), outbound (Make calls) and blended (Handle both incoming & outgoing calls), there are further classifications of call centers: #In-house call center: The company owns and runs its own call center. #Outsourced call center: The company hires a third party to handle calls on its behalf, generally to reduce operating costs. #Offshore call center: A company has outsourced its call center operations to an organization in another country. #Virtual call center: Agents are geographically dispersed and answer calls utilizing cloud call center technology. Do's and Don'ts of interview Do's (1) Remember that the interviewers are men of great experience. They are fully acquainted with the nature of the duty and qualities required of a person for the particular job. They can judge a person's worth and his capabilities from his words and expression. (2) Give your best to the interviewers. Cover your weakness through the presentation of other achievements. (3) Have sufficient confidence in yourself to evoke confidence in the interviewers. (4) Remain unperturbed and composed and keep your interest throughout the interview. (5) First listen very attentively and carefully to the question put to you. Then answer it in a natural and normal way. (6) Adopt a pleasing manner of a speech. (7) Follow the interviewers swiftly and grasp the new question to tackle it with maximum energy and interest. (8) Feel pleased with your surrounding and be at your ease in the company of the interviwers. (9) Develop your personality to suit the post for which you have applied. (10) Be prompt without being hasty, quick without being aggressive