#260 - The Old Level Of Service Just Won't Cut It Anymore

Have you ever gotten a great device that’s just been nothing but convenient and, simply put, just “remarkable”? How about being disappointed not because of the device but because of the service that you received from the company? In today’s episode, host John Laurito shares his recent experience with a company that didn’t put more effort into customer service and what leaders can do to avoid making this mistake. Remember that a company’s overall success doesn’t only depend on the product but also on the service provided.

Special shoutout to my friend from Lincoln Investment, Tamara Indianer, who gave me the idea for this topic.

Show notes:
[0:00] Intro
[0:44] John should be getting a commission for this…
[4:09] When things went south
[5:01] The level of service should grow as the years go by — not stagnant
[6:36] Product and after-sales service should both be great
[7:29] As leaders, take time to inspect the level of service that your team provides
[10:50] Outro

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