How A Customer Service Agent In Nepal Became One Of The Top Performers in Trilogy

Introducing Sameer Ghimire, from Kathmandu, Nepal. Level 1 Customer Service Agent With Crossover's client Trilogy.

Sameer had to look for work after he closed his businesses due to COVID. In his search he found his role with Trilogy on Crossover. With his manager's feedback, he has become one of the top performers in his company. Hear how his hobby of teaching English helps him perform better in his role.

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**About Crossover - the Olympics of the professional world**

Crossover started in 2014 with a mission to match the most talented professionals in the world with high-paying remote work jobs at top companies. How can we do this?

1. Only the best global talent
As the Olympics is to the sporting world, Crossover is to the professional world. 99% of people will be unable to achieve the high standard required for entry. But the exceptional 1%? Welcome to the top.
2. Pay based on value
You get what you pay for. The most reliable way to find premium quality is to offer a premium price for it. And that price should be determined by the value of the work, not the location of the worker. Always.
3. Truly unbiased
The best talent can come from anywhere. But the regular recruitment process is riddled with opportunities for unconscious bias. The only truly fair way is to assess blindly, with personal information withheld from decision makers.