ITIL® 4 Panel Discussion - A Problem By Any Other Name

The concepts of incidents and problems have been firmly embedded into ITIL for decades, evolving over the years to meet the needs of IT organisations. But as the IT/SM landscape becomes more complex and software-centric, organizations and practitioners are challenged on the definitions and distinctions between these two terms.

Join our livestream panel discussion to hear from IT leaders about:
- The difference between events, incidents and problems
- Where and how the lifecycle of an incident overlaps with the lifecycle of a problem
- Whether a problem can exist without an incident
- How incidents and problems can be triggers for other ITSM activities, from change enablement to risk management

And much more!

Discover more about ITIL 4 Foundation, the building blocks of ITIL 4 and step one in your journey: https://bit.ly/3r2187M

Take your next step with ITIL 4 Managing Professional and Strategic Leader Modules: https://bit.ly/3b4MeIo

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