SAP Sales Cloud and SAP Service Cloud: Using Intelligent Technologies | SAP TechEd in 2020

Using machine learning, sales teams and customer service teams can improve their performance and accuracy. The session showcases the features that are available within the SAP Sales Cloud and SAP Service Cloud solutions. We highlight architecture and technical details of how the different scenarios are enabled, using the best-of-breed capabilities available from different platforms.

Speakers: Jing Ye, Data Scientist, SAP Canada +
Subhra Sinha, Product Manager, SAP

Track: Customer Experience
Sub-Track: The era of customer freedom (CX116)
Session Type: Lecture (40 min)
Level: Beginner
Item of Interest: SAP Sales Cloud, SAP Service Cloud

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