Shep's Top 10 Business Predictions for 2021

Is your business prepared to take on 2021?
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Each year I take a look at what I have learned from our clients, the latest business books, and hundreds of articles that I’ve read during the year to come up with some predictions and trends worth sharing. What’s interesting is that some of these trends have been ongoing for a number of years. And my number one prediction has been the same for five years. But without further ado, here are my top 10 predictions for 2021:
1. Customers continue to get smarter.
2. Customers are becoming impatient.
3. Convenience is no longer optional.
4. The virtual and remote workforce is business-as-usual.
5. Companies and brands find more ways to automate and digitize the experience.
6. The word for 2021 will be empathy.
7. Chatbots will do more than just communicate with customers.
8. Personalization at a digital level is getting more personal.
9. Companies will over-automate and over-digitize.
10. Problems can be predicted.
There are plenty of other predictions that will be made by many other experts. All of these can be used to start discussions around what’s next, what must change, and more. Whatever you do, don’t lose sight of the customer. As you make decisions based on these and other predictions, always look to the future and anticipate the impact on your customers and employees.

This video will answer the following questions and more...

What do I need to be mindful of when analyzing business predictions and the latest trends?

How will 2021 be different from years prior in the business world?

Shep Hyken is a customer service & experience expert, award-winning keynote speaker and New York Times bestselling business author. For information go to https://www.hyken.com.

For information on The Customer Focus™ customer service training programs go to https://www.thecustomerfocus.com.

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