Top 6 Phone Trends in Service How to Thrive, Not Just Survive in Service Using the Phone

Service Departments are seeing a rise in inbound calls now more than ever before. In this unprecedented time, Service agents are being asked to handle this influx of calls. However, Service managers don’t have the insight they need into phone handling to adequately coach their teams and fully capitalize on revenue opportunities.

In this live webinar, Car Wars' Sarah Thomas and Kate Gordon will share six key trends, backed by phone tracking data from thousands of dealerships, to assist your Service teams in turning the phone from foe to friend!

Key Takeaways:
1. The top six disruptive inbound and outbound phone trends in Service.
2. How the shift to Service has impacted call outcomes for many dealerships.
3. Actionable steps to make informed decisions and ongoing improvement in your own Service Department's phone processes.