SmartKarrot - Top 10 Customer Success Books

List of the top 10 customer success books is accessible at - https://www.smartkarrot.com/resources/blog/top-10-customer-success-books/

A lot of interesting and informative blogs, newsletters, podcasts, videos, etc. are available on the subject of customer success. We have put together a list of the top 10 customer success books to help understand and learn more about this subject through the perspective of the thought leaders and experts in this field.

List of Top 10 customer success books:

1. HYPERGROWTH by David Cancel
- This is a short read, but it’s jam-packed with strategies and frameworks to help companies to achieve hyper-growth through customer success.

2. The Trusted Advisor by David H. Maister, Charles H. Green, and Robert M. Galford
- This book details five steps to build a trust-based relationship. It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust.

3. Chief Customer Officer 2.0 by Jeanne Bliss
- This is a must-read for folks in customer success, and truly any person in a business that deals with customers.

4. The Effortless Experience by Matthew Dixon, Nick Toman, Rick DeLisi
- This book explains that loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. 

5. Subscribed by Tien Tzuo, Gabe Weisert
- As CEO of the world’s largest subscription management platform, Tien Tzuo has helped hundreds of companies transition from relying on individual sales to building customer-centric, recurring-revenue businesses.

6. Farm Don’t Hunt by Guy Nirpaz, Fernando Pizarro
- A good ‘customer success fundamentals’ book, this is a great go-to for all CSMs! The authors really get down to the nitty-gritty of customer success as a theory and offer pragmatic recommendations for implementing a customer success strategy.

7. The Startup’s Guide to Customer Success by Jennifer Chiang
- This book shows you how to create a customer success team for your business irrespective of resources and business size.

8. Customer Success by Nick Mehta, Dan Steinman, Lincoln Murphy, Maria Martinez
- Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell, and advocacy. This book is the one-of-a-kind guide that shows you how to make Customer Success work in your company.

9. From Impossible To Inevitable by Aaron Ross, Jason Lemkin
- This book is chock full of great advice for companies looking to grow exponentially despite the many pitfalls that plague the SaaS industry.

10. The Road to Success - How to Scale Customer Success Efficiently by Anshi Bhadoria
- FREE eBook: As organizations enter growth mode, they need to scale a customer success team and how to manage the growing complexity of these relationships. This book is a great guide on how to reach customers across multiple channels or touchpoints, and to forge deeper relationships with them.